Shipping policy

Last updated: 12 November 2026 · Applies to kaustubhcomputer.com

This policy explains how Kaustubh Computer delivers orders placed on this website or on WhatsApp. It is part of ourterms, returns and warranty.

Where we deliver

We deliver across India by courier from Kota, Rajasthan. We deliver only; online orders are not handed over at the shop.

Delivery charges

• Delivery is currently free.
• The delivery charge, if any, is shown in your cart and at checkout before you pay, and appears on your GST invoice. It includes GST.

Dispatch

• Online orders are packed and dispatched once we have confirmed your payment in our bank account. Orders placed on WhatsApp are dispatched once we have confirmed them with you.
• If an item turns out to be unavailable, we tell you before dispatch and refund it in full.

Tracking and delivery time

• When your order ships, the courier's name and tracking number (AWB) appear on your order page, and we send them to you on WhatsApp.
• Delivery times depend on the courier and your location, and are estimates.

When your order arrives

• Check the package before accepting it, and record a video while unboxing it.
• If an item is damaged in transit, dead on arrival, wrong or not as described, tell us within 48 hours of delivery with the unboxing video; after checking, we replace it or refund you in full (see returns).

Cancelling

You can cancel an order for a full refund until it is shipped.

Contact and grievance officer

For any question, complaint or request about your data or an order, contact our grievance officer. We acknowledge every complaint within 48 hours and resolve it within one month.

• Grievance officer: The proprietor, Kaustubh Computer
• Kaustubh Computer, 54-B New Colony, Gumanpura, Kota, Rajasthan – 324007
• Phone / WhatsApp: +918764314069, +919462891040
• GSTIN: 08ADCPK0519P1ZE